Frequently Asked Questions

We want to order but are not able to use a credit card. How can we order?
During the registration process you will be given an option to place a fax, mail or purchase order as an alternative to the standard online credit card order.

I got a new laptop. How do I transfer the license to the new one?
You can use the same license key.

I use WSMBT. How do I make 2 TCP/IP connections?
You simply use 2 instances of the control.

With Modbus Poll I try to read from address 40010 but I get "illegal data address".
Modbus Poll use protocol addresses (0 - 65535). Try address 9.

I have Modbus Poll version 4.x and want to upgrade to version 5. Is there an upgrade discount?
Yes there is a 25% discount. Email us your license details and we will email you a coupon ID.

I use MBAXP version 1.2. How do I upgrade to the most recent version?
This is free. Just download the new version and use it. This also applies to WSMBS and WSMBT.

Do I have to buy a license of MBAXP for each program I distribute?
No. You can distribute your exe unlimited. Only you can change the exe. Your end users can not.

Do we receive a receipt when we order using a credit card?
Yes.

I consider to order Modbus Poll. Can I install it on my desktop and my laptop?
If you are the only user of the 2 machines then no problem.

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